Privacy Policy

Most in-stock items are shipped within 1-2 business days, and will arrive in 2 - 3 business days after shipped (United States Post Office). In the case an item is out of stock, you will be notified. 

Certain pieces are created when the item is ordered. If this is the case, please allow for extra time on delivery. If you order items with different availability times, your order will be shipped when all items are available. 

Chenau Jewelry has no control over, nor any responsibility for, any packages once they have given to the shipping company. The shipping company is solely responsible for delivery. Chenau is not responsible for packages that are lost, not delivered due to an insufficient or incorrect address, or when your mailbox is full. If the package is returned, you are responsible for the shipping cost to reship the merchandise. 

It is the customer’s responsibility to file any claims with the shipping company for any damaged or missing packages, or any packages delivered to a wrong address. 

On a case-by-case basis, Chenau Jewelry might assist you on your claim by providing information and/or proof of necessary items.

International shipping

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country.

International shipping

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country.